Terms & Conditions

Conditions of use

Please read these conditions of use before using this site, operated by Pena Pachamama Cultural Center. Thank you for shopping at pachamamaraw.com. This site exists for the purpose of advertising raw foods to customers and potential customers. By accessing this site, you indicate your acceptance of the terms and conditions set forth herein. From time to time we may modify the terms and conditions, so please review them periodically for updates. If at any time you do not wish to accept these conditions then you must not use this site.

Our terms and conditions of sale

Please read this document carefully before placing your order. These terms apply to all orders from our store, whether ordering online or by telephone. We may change these terms from time to time. Please check them prior to making an order to ensure you're aware of any changes.


All items are subject to availability. Products can only be ordered while stocks last.

Product descriptions

We have made every effort to display as accurately as possible the colors of our products that appear on this web site. However, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the actual product. While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate, and item specifications are subject to change at any time with or without notice.


Orders can be paid by Visa, Mastercard, Discover, or AMEX. We use industry-standard secure credit card processing, and take all reasonable care to keep your order details and payment secure.


We ship online orders within the United States. Upon processing your payment, your order will be shipped by UPS Ground or USPS. Our policy is to ship your order within 36 hours of processing, but we make a reasonable effort to ship your order the same day if possible. If you need rush delivery, please contact us by phone to inquire.

For international shipping/orders contact the Pachamama office directly.

Cancellations and Returns

After you order, a confirmation will be provided as sooon as possible. The confirmation will be via email if your order is placed on-line, or by telephone if your order is placed over the telephone. A binding agreement arises once we accept your order and your credit/debit card will then be charged for the order.

No refunds are given on any raw food items and no returns will be accepted.

Customer service

Should you have any pre- or post-order questions or issues, please call us at (415) 646-0018 for friendly, prompt help. Our phone line is open 9am-9pm Pacific Time. Alternatively you can e-mail us at help@pachamamaraw.com

Affiliate Policy

Our affiliates and links to our site (www.pachamamaraw.com) are not liable for any adverse effects to any product sold on this web site, nor can they be held responsible in any way for any advice given throughout the site, products sold on this site, or of any links provided on this site.


We only get better when you give us your honest feedback, so please feel free to dial us at (415) 646-0018, or you can e-mail us at feedback@pachamamaraw.com.


This privacy notice discloses the privacy practices for www.pachamamaraw.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

When you create an account you will have the option to subscribe to email messages, so we may contact you in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (415) 646-0018 or via email at privacy@pachamamaraw.com.